This is a statement of the data protection policy adopted by SCORPEO UK Limited (“SCORPEO”). The responsibility for the updating and distribution of this policy rests with SCORPEO’s Information Protection Officer. Our policy is subject to periodic review to ensure that changes to the relevant legislation or the structure or internal polices of SCORPEO are reflected into this policy. All directors and staff are expected to apply the policy and to seek advice or consultation as appropriate.
In the normal course of commercial operations SCORPEO needs to collect and retain certain types of personal data (both public & non-public) from a variety of sources including clients, prospective clients, personnel, suppliers, business contacts, Introducing Brokers, finance companies, credit reference agencies, internet users and others who SCORPEO conducts business with. For the purpose of this policy these will be referred to as (“Data Subjects”). In addition, to ensure SCORPEO complies with its regulatory obligations it may be required by law to collect and use certain types of information.
Personal Data means data which relates to a living individual who can be identified from that data or from that data combined with other information which is in the possession of, or is likely to come into the possession of, the data controller. The data controller for the purpose of this note is SCORPEO.
Under the Act personal data must generally not be processed at all unless an entry has been made on the notification register maintained by the UK Information Commissioner. SCORPEO has made this notification and is registered under reference number Z3478843. In order to ensure continued compliance, SCORPEO will regularly review the scope of these notification entries to ensure that they are kept up-to-date if the way in which SCORPEO uses information changes throughout the year.
All personal data must be dealt with correctly, as provided for by the safeguards in the Data Protection Act 1998 (“DPA”), however it is ascertained, recorded and used. This applies equally whether the data is held electronically, on paper or by other means.
In addition to any legal consideration, SCORPEO believes the lawful and correct treatment of all personal data (non-public) is an essential step in building and maintaining confidence to everyone concerned including both staff, clients & business associates alike. With this in mind we need to ensure that our company treats personal data in a lawful and correct manner.
In light of this SCORPEO fully endorses and endeavours to comply with the eight principles set out in the DPA which govern the processing of personal data.
The Eight Principles of the DPA and application of those principles by SCORPEO
The eight data protection principles under the Act and some examples of practical steps taken by SCORPEO to help ensure compliance with the principles (by the application of appropriate management structure and strict use of criteria and controls) are set out as follows:
Personal data shall be processed fairly and lawfully
This principle is an overarching one which impacts upon each of the other principles below.
- In particular processing will not be fair and lawful if the data subject has been deceived or misled as to the purpose or purposes for which their personal data will be processed. SCORPEO will therefore ensure that certain information, known as “Fair Processing Information”, has been provided to the data subjects before processing takes place (i.e. on their data collection forms). This information must include the following:
- the identity of SCORPEO as the data controller;
- the purpose(s) for which the data will be collected by and processed by SCORPEO; and
- any other information that is necessary to enable the particular processing to be fair (some of which are required by the other data protection principles as set out below). For example:
- the recipient or categories of recipient of the data including all those third parties that SCORPEO disclose data to or who process data on SCORPEO’s behalf (e.g. to financial and legal advisors, payroll and pensions processing companies, consultants working on SCORPEO’s behalf and governmental authorities);
- whether (or not) any of the intended recipients of the data are outside the EEA;
- whether replies to questions asked by SCORPEO are obligatory for justifiable operational reasons;
- the existence of the right of access to, and the right to rectify, the data;
- the use of the personal data for credit checking purposes;
- the use of the personal data for direct marketing purposes;
- the security measures implemented by SCORPEO regarding the processing;
- SCORPEO’s policy on record retention (how long records are kept and any steps taken to ensure that records are accurate and kept up to date);
- SCORPEO’s contact details;
- explaining how consent, once given, can later be withdrawn etc.
- In addition to providing the Fair Processing Information, to ensure that all processing is fair and lawful SCORPEO will also ensure that the processing in question can be justified under certain conditions set out under the Act. This means that at least one of the following, what are known as “Fair Processing Conditions” must be met:
- The data subject has given freely given specific and informed consent to the processing;
- The processing is necessary for the performance of a contract to which the data subject is a party, or for the taking of steps at the request of the data subject with a view to entering into a contract;
- The processing is necessary for compliance with any legal obligation to which the SCORPEO is subject, other than an obligation imposed by contract;
- The processing is necessary in order to protect the vital interests of the data subject; or
- The processing is necessary (a) for the administration of justice, (b) for the exercise of any functions conferred on any person by or under any enactment, (c) for the exercise of any functions of the Crown, a Minister of the Crown or a government department, or (d) for the exercise of any other functions of a public nature exercised in the public interest by any person.
- In the case of ‘sensitive’ personal data (i.e. personal data concerning a Data Subject’s racial or ethnic origin, political opinions, religious beliefs, trade union membership, physical or mental health or condition (which will include employee’s health records), sexual life or the commission or alleged commission of any offence or proceedings for any actual or alleged offence, the disposal of such proceedings or the sentence of any court in such proceedings) this may only be collected stored, used, disclosed or otherwise processed if, in addition to the requirements set out above one of the following conditions is met:
- The data subject concerned has given SCORPEO specific written consent to process the personal data;
- SCORPEO needs to process the personal data to carry out its obligations under national employment law;
- SCORPEO needs to process the personal data to protect the individual (or another person) where that individual is physically or legally incapable of giving his consent (e.g. where an individual has been involved in a road accident or develops a health condition); or
- The processing relates to personal data which has been made public by the individual concerned or is necessary for legal claims.
Personal data shall be obtained only for one or more specified and lawful purposes and shall not be further processed in any manner incompatible with that purpose or those purposes
- SCORPEO has set up internal procedures to identify the collection points of data (e.g. websites, application forms, emails, CCTV, application forms etc.), the nature of the data collected and the purposes for which such data is processed.
- SCORPEO will give data subjects the Fair Processing Information when data is collected or obtained.
- SCORPEO will ensure that personal data is not used for reasons not set out in the Fair Processing Information without ensuring that one of the Fair Processing Conditions is met.
Personal data shall be adequate, relevant and not excessive in relation to the purpose or purposes for which it is processed
In order to process data in a way which is compatible with the purposes for which it is processed SCORPEO will, for example:
- periodically review data collection procedures to ensure that they are adequate, relevant and not excessive in relation to the purpose for which data is going to be processed;
- review requests for personal data, to ensure that all data which is supplied is necessary or whether it can be destroyed;
- periodically review personal data held in manual filing systems and computerised filing systems to ensure that SCORPEO is holding no more than the minimum of data required for the purpose for which the data was collected; and
- ensure that if employees are allowed to enter free text onto records, training is given to them to ensure its relevance.
Personal data shall be accurate and, where necessary, kept up to date
SCORPEO will check that personal data is accurate, complete and current by, for example:
- keeping a record of the dates on which personal data is created and/or obtained both manually and electronically;
- assessing the accuracy of the personal data at the time of collection when it comes from sources other than the data subject concerned and, in any case, reviewing the accuracy of personal data before it is entered into any filing systems;
- ensuring that where personal data is duplicated and held separately (e.g. at a different locations or in a different department) any updates or amendments are communicated to all holders of the personal data and that the personal data is updated/amended accordingly; and
- checking personal data periodically to ensure that it is accurate and up to date and to evaluate the degree of damage to the data subject (and SCORPEO) which could be caused through inaccurate or out of date personal data being held. This could be done by putting a procedure in place which provides that when a record is accessed, the individual accessing the file has to sign off that they have briefly reviewed the entire file and removed/amended any inaccurate personal data.
Personal data processed for any purpose or purposes shall not be kept for longer than necessary for that purpose or those purposes
SCORPEO will comply with this principle by, for example:
- reviewing personal data periodically to determine whether retention is justifiably necessary for legitimate business purposes or whether the personal data can be archived or destroyed; and
- ascertaining whether such personal data could be retained in an anonymous format (e.g. if kept only for historical or statistical purposes).
- Determining the integrity of the personal data used and ensuring that records are not maintained for longer than is necessary.
Personal data shall be processed in accordance with the rights of data subjects under the Act
SCORPEO will inform data subjects of:
- the obligatory or optional nature of the personal data requested (e.g. optional fields could be marked with a star which indicates that such personal data may be used for future marketing activities; and
- how Data Subjects can contact SCORPEO with any enquiries or complaints about the processing of personal data and the choices and the means offered by SCORPEO for limiting the use and disclosure of personal data .
SCORPEO has also established suitable procedures to enable an individual to find out whether personal data (of which that individual is the data subject) is being processed by or on behalf of SCORPEO and if so what such personal data comprises. Such a request by an individual must be in writing and SCORPEO may be entitled to charge a small fee for responding to such requests. SCORPEO has t rained staff to recognise subject access requests from data subjects and to respond to these in accordance with the DPA and particularly in accordance with the statutory time limits.
Where SCORPEO obtains personal data about an individual from a third party (e.g. from a marketing company) SCORPEO will inform the data subject as soon as practicable that it is holding the personal data and set out the purposes for which such personal data will be held. This will not, however, be necessary where the third party has already informed the data subject that their personal data will be passed to SCORPEO and identified these purposes.
SCORPEO will obtain specific written consent from data subjects to use their personal data for non-obvious purposes such as for direct marketing at the time data subjects are first asked to provide personal data (or as soon after as is practicable) i.e. through a data protection notice on data collection forms (e.g. on website registration forms, application forms etc).
SCORPEO will inform data subjects if it intends to use their personal data for a purpose which is different from those for which the personal data was originally collected or where it intends to disclose personal data to a third party who has not previously been authorised by the individual concerned.
SCORPEO will ensure the rights granted to the people about whom personal data is held are upheld, including such issues as their right to be informed that processing is being undertaken, their rights to access such personal data, and their rights to correct or have deleted personal data that is determined as wrong personal data.
Appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data
In order to protect personal data stored by SCORPEO from being lost, misused, accessed without authorisation, disclosed, altered or destroyed, SCORPEO will, for example:
- ensure that all necessary technical & structural security measures are undertaken to safeguard personal data;
- promote awareness of data security among employees and where possible, conduct training in security responsibilities and issues;
- only authorise individuals to access personal data where they have a business need to do so, where they are reliable and where they have the appropriate knowledge to make decisions concerning how it should be handled (i.e. carry out background checks and conduct training to ensure that individuals understand their responsibilities, particularly surrounding confidential information and special categories of data). SCORPEO will also segregate employee duties to ensure that responsibility for sensitive tasks is appropriately controlled;
- monitor access to personal data to prevent violations, intentional or accidental damage or disclosure;
- identify potential security risks and exposures within the company and implement appropriate security measures to counter those risks (e.g. SCORPEO will (i) only give employees access to personal data where they are authorised and have a legitimate business need to do so; (ii) create a system of secure cabinets within locked rooms; (iii) maintain a clear desk policy; and (iv) where possible use partition screens in open plan areas);
- ensure that where personal data is taken off-site (e.g. on laptop computers or hard copy files), only necessary personal data is taken and that training is given on security rules which employees must follow (e.g. ensuring the personal data is not left in an unlocked car or unattended in a place where it could be viewed by others etc);
- ensure that: (i) computer servers are set up to optimise security; (ii) all systems passwords/ authorisation levels etc. are periodically reviewed to ensure that they are assigned to appropriate staff; (iii) where possible, audit trail capabilities of automated systems are used to track who accesses and amends personal data; and (iv) account is taken of the risks of transmitting confidential information by fax, by e-mail or via the internet;
- implement procedures to stop all employees whose employment has been terminated or transferred and any third parties (e.g. contractors) who are no longer used, from accessing systems used to process personal data; and
- ensure that where the processing of personal data is carried out by a data processor on SCORPEO’s behalf it chooses a data processor providing sufficient guarantees in respect of the technical and organisational security measures governing that processing and takes reasonable steps to ensure compliance with those measures. Such processing must be carried out under a written contract with appropriate obligations as required under the Act, for example, ensuring that the data processor is to act only on the instructions of SCORPEO.
Personal data shall not be transferred to a country or territory outside the European Economic Area, unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data
SCORPEO will ensure that the transfer of personal data abroad is only done once suitable safeguards have been made.
This will be where either one or several of the following conditions applies;
- The data subject has given specific consent
- The transfer is to a country that offers an adequate level of protection, such as countries within the EEA, Switzerland, Canada, Argentina, Isle of Man, Guernsey, (Please note this list is not intended to be exhaustive and is subject to alteration & addition by the Data Protection Commissioner.)
- The transfer is to a US based company which has signed up to the scheme;
- by using binding Corporate Rules which are aimed at multinational organisations.
Information Protection Officer
To enable SCORPEO to achieve its objective of compliance with the principles of the DPA we have appointed a designated Information Protection Officer with specific responsibility for data protection who will act as the central focus for all issues relating to data protection and report directly to the Board . This will help to ensure that issues are dealt with in a uniform manner. The Information Protection Officer will be responsible for identifying information, implementing appropriate data protection measures to comply with applicable law and maintaining those measures at appropriate levels so that the cost of protection does not outweigh the value of the information to SCORPEO, training and briefing employees and third parties as to the data protection measures in place, liaising with business functions to resolve any issues which may arise and notifying the national data protection supervisory authority.
The information protection officer can be contacted by writing to
Write to us at:
SCORPEO UK Limited,
Third Floor 34 Threadneedle Street,
London EC2R 8AY
Please note that due to potential sensitivity of personal data we cannot process enquires in the first instance by telephone.
Client queries are actively monitored and handled 24 hours a day through various support teams. If a query, or direct complaint is raised with SCORPEO UK Limited (“SCORPEO”), we are fully committed to handling these complaints fairly and promptly
Our support staff are available to speak to you five days a week on +44 (0)20 3598 2010. Most customers’ concerns can be resolved by our staff, who will do all they can to help. If they are unable to do so the complaint will be passed to a specialist team for investigation.
If you prefer, write to us at:
SCORPEO UK Limited
Third Floor 34 Threadneedle Street,
London EC2R 8AY
To help us investigate your complaint as quickly and efficiently as possible, please provide us with your name and address, a daytime telephone number on which we can contact you, and if contacting us in writing, your account and relationship details with Scorpeo UK Ltd. Please provide a clear description of your complaint, and what you would like us to do to resolve it.
SCORPEO will acknowledge your complaint within five business days and endeavour to resolve your complaint within 28 days. However, from time to time, it may be necessary to carry out further investigation to ensure we fully resolve your complaint. If this occurs, we will keep you updated on the progress of your complaint.
In the unlikely event that we are unable to resolve your complaint within eight weeks of receipt, or if you are not satisfied with our final response, you can contact the Financial Ombudsman Service:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
Telephone:+44 (0)845 080 1800